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Terms of Service

Terms of Service

Effective Date: 22/10/2024

Welcome to Crowns Marketing (“we,” “our,” “us”). By accessing or using our website [crownsmarketing.com] (the “Site”) and our services (collectively, the “Services”), you agree to comply with and be bound by the following terms and conditions (the “Terms of Service”). Please review the following terms carefully. If you do not agree to these terms, you should not use this website or our services.

1. Acceptance of Terms

By accessing our Services, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms apply to all users of the Site, including but not limited to users who are browsers, vendors, customers, merchants, and contributors of content.

2. Services Overview

Crowns Marketing provides digital marketing services for healthcare professionals, which may include but are not limited to:

  • Paid Ads Lead Generation
  • Website Development
  • Advanced SEO
  • Google My Business Optimization
  • Email Marketing
  • Social Media Marketing
  • Content Marketing

Any new services or tools that are added to our Site will also be subject to these Terms of Service.

3. Service Agreement

Upon engaging our Services, you will enter into a separate service agreement that outlines the specific terms, conditions, and pricing of the services provided. These agreements may include performance-based contracts, deliverable timelines, and other relevant terms that apply to the services you have requested.

Crowns Marketing reserves the right to terminate service agreements if the terms are violated or if we deem the relationship unsustainable due to lack of communication or breach of agreements.

4. Use of Website

By using our website, you agree to the following:

  • You will not use the Site or its services for any unlawful or prohibited purpose.
  • You will not attempt to gain unauthorized access to our network or systems.
  • You will not reproduce, duplicate, copy, sell, or exploit any portion of our Site or Services without our express written permission.

5. Payments and Billing

All services are subject to payment as per the agreed-upon fee structure outlined in your individual service contract. Payment methods and schedules will be discussed and outlined prior to the commencement of any work.

  • Base Fees: Base fees for our services are typically non-refundable unless otherwise specified in the service agreement.
  • Performance-Based Fees: In certain cases, we may offer performance-based pricing models. The terms of these models will be outlined in individual agreements.
  • Late Payments: Late payments may incur interest or result in a suspension of services.

6. Refund Policy

We strive to provide top-notch services, and our goal is to deliver measurable results. However, due to the nature of digital marketing and consulting services, we typically do not offer refunds once work has commenced. Any refund requests or cancellations will be handled on a case-by-case basis, as outlined in individual service agreements.

7. Client Responsibilities

Clients agree to provide all necessary access, materials, and information required for Crowns Marketing to effectively deliver services. This includes, but is not limited to, access to websites, content, social media accounts, analytics, and advertising platforms.

Failure to provide timely access to necessary materials may result in delays in service delivery, which will not be the responsibility of Crowns Marketing.

8. Intellectual Property Rights

All content, materials, and designs created by Crowns Marketing as part of the services remain the intellectual property of Crowns Marketing until full payment for services has been received. Once payment has been made in full, you will own the rights to the content created specifically for your business.

Any content, templates, or designs not paid for remain the intellectual property of Crowns Marketing and may not be reused or distributed without our consent.

9. Third-Party Tools and Platforms

In the course of delivering our services, we may utilize third-party tools, software, or platforms (e.g., Google Analytics, Facebook Ads, etc.). We do not own or control these third-party services, and as such, we are not responsible for any changes, limitations, or issues related to the performance or availability of these platforms.

Your use of any third-party platform is subject to their respective terms and conditions, and we recommend you review them before granting access.

10. Limitation of Liability

To the fullest extent permitted by law, Crowns Marketing and its employees, agents, or affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our Services or the Site. This includes, but is not limited to, loss of profits, data, or goodwill, even if we were advised of the possibility of such damages.

In no event shall our liability exceed the amount paid by you for the specific services in question.

11. Indemnification

You agree to indemnify, defend, and hold harmless Crowns Marketing and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with your use of our Services, any breach of these Terms, or your violation of any law or rights of a third party.

12. Termination

Crowns Marketing reserves the right to terminate or suspend your access to the Site or our Services at our sole discretion, without prior notice, for conduct that we believe violates these Terms of Service or any other policies.

You also have the right to terminate our services, but please note that such termination does not release you from payment obligations for services rendered up to the date of termination.

13. Modifications to Services and Pricing

Crowns Marketing reserves the right to change, modify, or discontinue any service or pricing without notice at any time. We also reserve the right to update these Terms of Service, and it is your responsibility to review them periodically for changes. Continued use of the Site or Services after any modifications constitutes your acceptance of the new terms.

14. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of South Africa, and any other appropriate countries in which business will be conducted.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

Crowns Marketing
616 Nouga Street, Elarduspark, Pretoria, South Africa
jared@crownsmarketing.com
(+27) 60 789 5573

15. Conducting Business Internationally

Crowns Marketing serves clients both locally and internationally. By accessing our Site and Services from outside of South Africa, you acknowledge and agree that:

  • Compliance with Local Laws: It is your responsibility to ensure that your use of our Services complies with the laws and regulations of your country, region, or territory. Crowns Marketing is not liable for any legal issues that arise from your failure to comply with local laws.
  • Currency and Payment: All payments are processed in USD, unless otherwise agreed upon, and international clients are responsible for any currency conversion fees or international transaction charges that may apply.
  • Service Delivery: Depending on your location, service delivery times may vary due to time zone differences or local restrictions. We will make every effort to provide services efficiently and as promised, but certain delays may occur due to international factors, which will not be the responsibility of Crowns Marketing.
  • Legal Jurisdiction: Any legal disputes related to services provided to international clients will be governed by the laws of South Africa. Clients residing outside of South Africa agree to submit to the jurisdiction of the courts of South Africa, unless otherwise agreed upon in a separate service agreement.

Conclusion

By using this Site and our Services, you agree to be bound by these Terms of Service. It is essential that you understand your responsibilities as a client and our obligations as a service provider to ensure a mutually beneficial and transparent relationship.